Privacy Policy
Privacy Policy
Privacy Policy
Last updated: 21 September 2026
Hamnet UK Limited ("Hamnet UK", "we", "us" or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry or otherwise interact with us.
Hamnet UK Limited is a company registered in England and Wales under company number 16500847, with its registered office at 3rd Floor, 15 Worship Street, London, United Kingdom, EC2A 2DT.
For the purposes of UK data protection law, Hamnet UK Limited is the data controller responsible for your personal information.
1. Information we collect
We may collect personal information that you provide directly to us, including your name, email address, telephone number, postal address and any information you provide when completing a form, making an enquiry or contacting us.
Where your enquiry relates to care or support services, you may also choose to provide information about health, medical conditions, disabilities, care requirements or other sensitive information. This may constitute special category personal data and will be handled with additional care and protection.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, operating system, pages visited, referral source and information about how you interact with our website.
2. How we use your information
We may use your personal information to respond to enquiries and requests; provide information about our services; assess and respond to enquiries about care or support; communicate with prospective service users, family members, representatives or professional referrers; administer and improve our website; maintain the security of our systems; comply with legal and regulatory requirements; maintain appropriate business records; and, where permitted, provide relevant information about our services.
We will only use personal information where we have a lawful reason to do so.
3. Our lawful bases for processing
Depending on the circumstances, we may process your personal information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
We may also process information where this is necessary for our legitimate business interests, including responding to enquiries, operating and improving our services, maintaining website and information security and managing our business, provided those interests are not overridden by your rights and interests.
In some circumstances, processing may be necessary for us to comply with a legal or regulatory obligation.
Where we rely on your consent, you may withdraw that consent at any time.
If we process special category information, such as information about your health or care requirements, we will only do so where an additional legal condition permits us to do so. This may include where processing is necessary for the provision or management of health or social care, or where you have provided explicit consent, as appropriate.
4. Marketing communications
We may send you information about Hamnet UK and our services where permitted by law.
Where your consent is required for marketing communications, we will obtain it before contacting you.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option included in a communication or by contacting us using the details below.
We will not sell your personal information to third parties for marketing purposes.
5. How we share your information
We may share personal information with organisations that help us operate our business and provide our services. These may include IT and website providers, hosting providers, CRM and communications providers, professional advisers and other suppliers acting on our behalf.
Where appropriate, information may also be shared with affiliated or group companies, healthcare or social care professionals, commissioners, local authorities or other organisations involved in arranging or delivering care, where there is a lawful basis for doing so.
We may also disclose information where required by law, regulation, court order or a relevant regulatory or law enforcement authority.
Where organisations process information on our behalf, we require them to protect that information and use it only for the purposes for which it has been provided.
6. International transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable UK data protection law.
7. How long we keep your information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, contractual, accounting or reporting requirements.
The appropriate retention period will depend on the nature of the information, why it was collected and whether we have a legal or regulatory requirement to retain it.
When personal information is no longer required, we will securely delete or anonymise it.
8. How we protect your information
We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.
Access to personal information is restricted to employees, contractors and other parties who have a legitimate need to access it.
While we take reasonable precautions to protect personal information, no internet-based system can be guaranteed to be completely secure.
9. Cookies and website technologies
Our website may use cookies and similar technologies to operate effectively, remember preferences, understand how visitors use the website and, where applicable, support marketing activities.
Some website technologies may be used without consent where permitted by law, for example where they are strictly necessary for the website to function or where another applicable legal exemption applies.
Where consent is required, we will ask for your permission before using those cookies or technologies.
More information about the cookies and similar technologies used on our website, including how you can manage your preferences, can be found in our Cookie Policy or cookie settings.
10. Your data protection rights
Depending on the circumstances, you may have the right to ask us for a copy of the personal information we hold about you; ask us to correct inaccurate or incomplete information; ask us to delete your personal information; ask us to restrict how we use your information; object to certain uses of your information; receive certain information in a portable format; and withdraw your consent where we rely on consent.
These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.
You also have the right to object at any time to the use of your personal information for direct marketing.
To exercise any of your rights, please contact us using the details below.
11. Third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by those organisations before providing them with personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, how we use personal information or applicable legal and regulatory requirements.
The latest version will be published on our website and the "Last updated" date at the top of this policy will be amended accordingly.
13. Contact us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:
Hamnet UK Limited
3rd Floor
15 Worship Street
London
EC2A 2DT
Email: info@hamnethomes.co.uk
14. Complaints
If you have concerns about how we have handled your personal information, we would appreciate the opportunity to address your concerns in the first instance.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator. Further information about making a complaint is available through the ICO website.